Missing Orders – TWS Training

We understand that unexpected hiccups can be frustrating when making a purchase.

Whether there was an issue with your order, or your package got lost in transit, we're here to assist you and make sure your experience with us is as smooth as possible.

If you require assistance, please reach out to us at info@twstraining.com. We'll be happy to help!

FAQ

I Can't Find My Order's Tracking Number

If you've ordered a set of Free Glute Bands, please be aware that we do not automatically provide a tracking number. This helps us keep the shipping costs as low as possible for you.

If you did not opt for tracking when checking out, unfortunately we won't have a tracking number to provide for your order.

These packages are shipped from Montreal, Canada, and typically arrive within 5 to 10 days. However, in certain situations beyond our control, there may be additional delays.

If it's been 10 business days since you received our shipping confirmation and your order has not arrived, please don't hesitate to contact us at info@twstraining.com.

We're here to assist you and ensure your order reaches you as smoothly as possible.

I Never Received an Order Confirmation

If you've made a purchase on our website but haven't received an order confirmation, it's possible that there was a typo in your email address, or your autofill feature might have used a different email address than the one you intended to provide.

If you find yourself in this situation, don't worry! Please get in touch with us at info@twstraining.com, and we'll update your order with the correct email address and resend your order confirmation.

Please note that having the correct email address on file ensures you receive all subsequent notifications, including shipping confirmations and tracking details.

My Package Was Never Shipped

In the event that your package has not been shipped, it could be due to an issue with the shipping address provided during the ordering process. Common address-related errors include missing apartment numbers, inaccuracies, or incomplete information.

Please be aware that when our system detects an address error, we do not ship the package, as carriers typically return the parcels to us.

In such cases, we will make up to three attempts to contact you via email to confirm and rectify the address details. If our efforts to reach you are unsuccessful, we will proceed to initiate a refund for your order after a 30-day waiting period.

If your package was never shipped and you did not receive any of our attempts of getting in touch with you, please contact us at info@twstraining.com.